We want you to be completely satisfied with your purchase. If you're not happy with The Twisted Case, we offer a straightforward return and refund process.
You have 30 days from the date of purchase to request a return. After 30 days, we unfortunately cannot accept returns or issue refunds.
To be eligible for a return, your product must be:
If the game has been opened and played, it is not eligible for return.
Step 1: Contact us at info@thetwistedfiles.com with your order number.
Step 2: We'll provide you with a return shipping address.
Step 3: Ship your item back to us (you cover return shipping costs).
Step 4: Once we receive and inspect your return, we'll process your refund within 7-10 business days.
Refunds are issued to your original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your bank.
The following items cannot be returned:
If you receive a defective or damaged product, contact us immediately. We'll replace your item or issue a full refund at no cost to you, including return shipping.
For any questions about our return policy, please reach out:
Email: info@thetwistedfiles.com
Response time: 24 hours (business days)
