We ship The Twisted Case to customers worldwide. We currently process orders from our European fulfillment center.
Processing time for your order is typically 2-3 business days. After that, delivery times vary by location:
| Region | Delivery Time | Cost |
|---|---|---|
| Netherlands | 2-5 business days | €5.99 |
| Rest of Europe | 5-10 business days | €9.99 |
| UK & Ireland | 7-12 business days | €12.99 |
| Worldwide | 10-21 business days | €24.99 |
We use trusted postal services to deliver your game:
Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to monitor your package's progress in real-time.
For international orders outside the EU, customers may be responsible for import duties, taxes, and customs fees. We cannot predict these costs, as they vary by country.
If your package arrives damaged or is lost in transit, please contact us immediately at info@thetwistedfiles.com with photos and your tracking number. We'll work with the carrier to resolve the issue or send a replacement.
If you have any questions about shipping, please contact our support team:
Email: info@thetwistedfiles.com
